GetLeadExpo delivers B2B lead generation and custom AI automation as digital services. This policy explains, in plain language, when revisions, replacements, or refunds are available. It forms part of our Terms & Conditions.
1. Digital Services — General Principle
Because our work is delivered digitally and cannot be "returned", we resolve most issues through revisions or replacement rather than cash refunds. We only offer full refunds when we cannot deliver the agreed scope. We do not offer refunds based on business outcomes (see our Disclaimer).
2. B2B Lead Generation Orders
- We target a minimum verified accuracy of 95% on the primary email or contact field for delivered lead lists.
- If the verified accuracy falls below the agreed threshold, we replace the invalid records free of charge within 7 days of delivery — this is our standard remedy.
- We do not refund based on reply rates, open rates, meetings booked, or revenue generated. These depend on your offer, copy, sender reputation, and market conditions, which are outside our control.
- Records already used in outreach are considered consumed and are not eligible for replacement or refund.
3. Custom AI Automation Projects
Custom AI agent, AI receptionist, AI voice agent, AI e-commerce, and n8n workflow builds are milestone-based engagements.
- Before development begins: full refund of any unearned amount, less third-party costs already incurred on your behalf (API credits, phone numbers, paid tools).
- After development begins: refunds are limited to the un-worked portion of the current milestone. Time spent on discovery, prompt design, integration, and testing is billable.
- Reproducible bug fixes on delivered workflows are free within 14 days of delivery, or as agreed in your Statement of Work.
4. Revisions
Every project includes a defined revision window stated in your quote or order. Revisions requested within that window are included. Revisions outside the window, or that change the agreed scope, are quoted as additional work.
5. Situations Where Refunds Do Not Apply
- Deliverables that have been approved, accepted, or already used.
- Third-party costs incurred on your behalf (API credits, paid tools, subscriptions, phone numbers, verification services).
- Outcome-based expectations (revenue, meetings, ROI, conversion rates) — these are influenced by many factors outside our control.
- Delays caused by missing client input, credentials, approvals, or content.
- Change of mind after work has been substantially completed.
- Breaches of our Terms & Conditions or Acceptable Use Policy.
6. Platform-Specific Rules
Orders placed through Fiverr are also subject to Fiverr's own refund and dispute rules, which run in parallel with this policy. Where the two conflict, Fiverr's platform rules apply for that order.
7. How to Request a Refund
- Email contact@getleadexpo.com with your order details, delivery date, and the specific issue.
- We reply within 2 business days and, where relevant, propose a revision or replacement first.
- Approved refunds are processed within 7 business days through the original payment method or platform (Fiverr, Wise, bank transfer).
8. Contact
Refund questions? Email contact@getleadexpo.com.